FAQs
Set your favorite FAQ style to help users get the exact information.
How to purchase the models?
We don't sell the product directly on the website. On each product page, you will see a “ Contact Supplier” button on the right side. Clicking on the button will bring up a form. After filling out and submitting, the form will be sent to sales representative directly.
Also you can call our sales representative directly. Click “Contact Us” page.
If I have questions about the product, who should I contact?
Please go to the product inquiry page in the "Contact Us" section. Here you will find sales contacts for all of our product lines, who can help you with any questions from technical specifications to ordering information.
How to get a product price list？
You can contact a sales representative through the Price List button on the navigation bar or by calling directly, and the sales representative can obtain pricing information from dealers in your area.
I can't find the product I want, how can I find it quickly?
There are several ways to find products on our website:
Click the product link in the main navigation bar to find by product line.
Find products by industry or applicationby clicking the links in the main navigation bar at the top of the page.
If you still can't find the product you're looking for, enter the product name in the search bar at the top of the page.
If there is MOQ？
No MOQ
What are the spare parts support？
Original spare parts are kept available all the time.
What are the technical support？
Freely provides software solution and technical guide all the time.
What are the local support？
On a global scale.
What are the production market?
Major Market: Europe; Southeast Asia; The commonwealth of independent states; South America, Middle East Area
How to obtain warranty service？
Orders for warranty services must be requested from Rucas within the limited warranty period from the date of receipt of the goods. To request a warranty service order, contact the service team. To receive warranty service, you must deliver the product to the specified address in the original package or in a package that provides equal protection. Rucas may require proof of purchase details and/or compliance with registration requirements to qualify for warranty service under applicable law. It is your responsibility to back up any data, software or other material that you may have stored or retained on the product. Rucas is not responsible for the loss or reformatting of such data, software or other materials during maintenance.
